A Month of Quality: PAGCOR’s ISO Certification Renewed!
PAGCOR’s Quality Management Reign Continues!
Guess what? The Philippine Amusement and Gaming Corporation (PAGCOR) has managed to keep its ISO 9001:2015 certification! That’s right, folks! For the fourth time in a row, they passed the test with flying colors during an audit wrapped up in December.
High Fives All Around!
PAGCOR’s chair and supreme ruler (well, sort of) Alejandro Tengco is giving credit where credit is due – to the employees! That’s right, it’s the hardworking folks who keep tweaking and improving things at PAGCOR. Tengco was all smiles when he snagged that shiny certification from DQS Certification Phils. Inc. on April 16, right at the PAGCOR Corporate Office in Pasay City.
Excellence is the Name of the Game
Tengco gushed over how this recertification shows that PAGCOR is all about excellence, accountability, and a never-ending quest for improvement. And let’s not forget, the applause goes to the teams that keep things running smoothly at both the Corporate Office and the multitude of branches.
More Than Just Paperwork
This isn’t just some fancy piece of paper – oh no! The certification covers PAGCOR’s management systems, following a rigorous surveillance audit from December 15 to 18, 2025, that checked out 17 locations, including the Corporate Office and loads of Casino Filipino branches. Talk about a thorough check-up!
Branching Out
Among the worthy establishments that faced the auditor’s magnifying glass were PAGCOR branches in Tagaytay, Angeles, Citystate, Cebu, Ilocos Norte, Bacolod, and Olongapo. Isn’t that a mouthful? And let’s sprinkle in some more: Grand Regal, Malabon Grand, Binondo, Greenery, Manila Grand Opera, Kartini, Networld, Tropicana in Las Piñas, and Oriental Pearl. They were all part of the action!
A Thumbs Up from DQS
Big shoutout to DQS for recognizing PAGCOR’s leadership, strategic vision, and compliance with the rules. The auditors were particularly impressed with PAGCOR’s efforts in going digital, which has spiced up efficiency levels across the board. Efficiency for the win!
What Else Got a Gold Star?
The audit didn’t stop at digitization. They also highlighted PAGCOR’s strong safety culture and resilience, quality customer service, innovative gaming solutions, sustainability efforts, and a commitment to training employees. All that good stuff clinched their certification renewal – and they’ve been rocking it consistently!
Internal Discipline is Key!
Tengco couldn’t hold back on praising the PAGCOR staff, pointing out how their hard work keeps everything on track. It’s all about internal discipline and ongoing progress, folks! Who knew quality management could sound so inspiring?
Consistency is King!
This audit wasn’t just a regular old check; it showcased how PAGCOR manages its branches and ensures that everyone’s on the same page, delivering quality across the board. With this re-upped certification, they stay focused on keeping their operations smooth and shiny.
What’s Next?
So what does the future hold? The ISO 9001:2015 certification is valid until March 22, 2029, provided PAGCOR passes its annual surveillance audits like a champ. For now, they’ve proven once more that they’re serious about meeting quality management standards. Ladies and gents, PAGCOR is here to stay and thrive!
